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News & Events

 

 
  ABOUT US - History - Employees - Policies
 
Pricing Disclaimer

There is the possibility of a pricing error occurring on the web site. If an error, such as the incorrect placement of a decimal point occurs, a $120.00 item may be incorrectly listed as a $12.00 item. We reserve the right to change or correct pricing at any time.

Member Policy

H.L. Flake takes every precaution to sell only to qualified businesses, individuals, and locksmiths. H.L. Flake reserves the right to refuse service, membership, items, and/or programs to any individual and/or organization at any time.

Locksmith License Policy

Certain states require a locksmith license to purchase certain tools and/or parts. Please check your state regulations before ordering certain lockout tools/parts.

Return Policy

For items other than electronic merchandise (key machines are considered electronic merchandise) and software, returns are allowed within 30 days of invoice with an approved RGA (Returned Goods Authorization). All electronic merchandise and software are non-refundable. Items must be in original condition, unopened, and uninstalled. All returned goods are subject to 15% minimum restocking fee. Warranties are subject to manufacturer’s policy.

To view our full RGA policy click here.

Freight Discounts (FOR BONA FIDE LOCKSMITHS, DOOR INSTALLERS, AND INSTITUTIONAL PROFESSIONALS ONLY)

H.L. Flake offers its members some of the quickest and most affordable Freight Programs in the industry.

Free Freight*

With Free Freight programs starting at just $150*, H.L. Flake can get a shipment to you quickly and for absolutely nothing! If you need your freight next day, you can always try out our Affordable next day letters for only $9.95 ($100 minimum order)- it can get your keys and small tools to you less than 24 hours** after ordering!
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Free Freight does not include key machines, safes, chains and bulk key orders.

 

Ship Times**

H.L. Flake orders all arrive to the customer within 3 days! Even Free Freight orders go out third day air! Quick ship times mean you get the supplies you want when you need them. Ordering from H.L. Flake allows your orders to be delivered quickly and on time!

**Ship times are not guaranteed. Actual ship times may vary due to individual order and carrier exceptions.

Pack it in a Letter!*

H.L. Flake allows you to pack small items (5lbs max) into a next day letter for only $9.95 ($100 minimum order). This will get the keys and small lock hardware to you in a snap!

*FREIGHT DISCOUNTS ARE FOR BONA FIDE LOCKSMITHS, DOOR INSTALLERS, AND INSTITUTIONAL PROFESSIONALS ONLY. NEXT DAY LETTER DISCOUNT HAS A $100 MINIMUM ORDER.

Herbert L Flake Privacy Policy

We are committed to protecting and respecting your privacy. This Privacy Policy and the Conditions of Use sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it
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Information We May Collect From You

We may collect and process the following data about you:

  1. Information that you provide by filling in forms on our Site. This includes information provided at the time of registering to use our Site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by us, and when you report a problem with our Site.
  2. If you contact us, we may keep a record of that correspondence.
  3. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  4. Details of transactions you carry out through our Site and of the fulfilment of your orders.
  5. Details of your visits to our Site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

IP Addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

Cookies

Our Site uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our Site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

Uses Made of the Information

We use information held about you in the following ways:

  1. To ensure that content from our Site is presented in the most effective manner for you and for your computer.
  2. To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  3. To notify you about changes to our service.

Disclosure of Your Information

We do not disclose your personal information to anyone outside of our organization.
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Changes to our Privacy Policy

This Privacy Policy may be updated from time to time so you may want to check it each time you visit our Site.

Contact

Please contact us using the details shown on our Site if you have any questions, comments or requests regarding this Privacy Policy.