There is the possibility of a pricing error occurring on the web
site. If an error, such as the incorrect placement of a decimal
point occurs, a $120.00 item may be incorrectly listed as a $12.00
item. We reserve the right to change or correct pricing at any time.
H.L. Flake takes
every precaution to sell only to qualified businesses, individuals,
and locksmiths. H.L. Flake reserves the right to refuse service,
membership, items, and/or programs to any individual and/or organization
at any time.
states require a locksmith license to purchase certain tools and/or
parts. Please check your state regulations before ordering certain
For items other
than electronic merchandise (key machines are considered electronic merchandise) and software, returns are allowed within
30 days of invoice with an approved RGA (Returned Goods Authorization).
All electronic merchandise and software are non-refundable. Items
must be in original condition, unopened, and uninstalled. All returned
goods are subject to 15% minimum restocking fee. Warranties are
subject to manufacturer’s policy.
To view our full RGA policy click here.
Freight Discounts (FOR BONA FIDE LOCKSMITHS, DOOR INSTALLERS,
AND INSTITUTIONAL PROFESSIONALS ONLY)
H.L. Flake offers
its members some of the quickest and most affordable Freight Programs
in the industry.
With Free Freight
programs starting at just $150*, H.L. Flake can get a
shipment to you quickly and for absolutely nothing! If you need your freight next day, you can always try out our Affordable
next day letters for only $9.95 ($100 minimum order)- it can get
your keys and small tools to you less than 24 hours** after ordering!
does not include key machines, safes, chains and bulk key orders.
H.L. Flake orders
all arrive to the customer within 3 days! Even Free Freight orders
go out third day air! Quick ship times mean you get the supplies
you want when you need them. Ordering from H.L. Flake allows your
orders to be delivered quickly and on time!
are not guaranteed. Actual ship times may vary due to individual order and carrier exceptions.
it in a Letter!*
H.L. Flake allows
you to pack small items (5lbs max) into a next day letter for only
$9.95 ($100 minimum order). This will get the keys and small lock
hardware to you in a snap!
BONA FIDE LOCKSMITHS, DOOR INSTALLERS, AND INSTITUTIONAL PROFESSIONALS
DAY LETTER DISCOUNT HAS A $100 MINIMUM ORDER.
Information We May Collect From You
We may collect and process the following data about you:
- Information that you provide by filling in forms on our Site. This includes information provided at the time of registering to use our Site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by us, and when you report a problem with our Site.
- If you contact us, we may keep a record of that correspondence.
- We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
- Details of transactions you carry out through our Site and of the fulfilment of your orders.
- Details of your visits to our Site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
Uses Made of the Information
We use information held about you in the following ways:
- To ensure that content from our Site is presented in the most effective manner for you and for your computer.
- To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
- To notify you about changes to our service.
Disclosure of Your Information
We do not disclose your personal information to anyone outside of our organization.